Operations & Efficiencies: Making Your Processes Better
Healthcare consumers are certainly more aware of their options and the level of customer service they receive today than they were years ago. Patients and families are no longer willing to sit for hours waiting to be seen by the doctor. They expect a level of service similar to their luxury car dealership where processes are efficient and their time is respected. QCC Healthcare Consultants can assist your organization with bringing that level of customer-focused service to you, your staff, and your customers. We will evaluate the following areas for efficiency, consistency, and operational procedures:
Front Office / Check-in
Online systems
Collection of patient information
Privacy
Appointment scheduling
Rooming Patients
Triage process
Collection of patient clinical information
Standing orders.
Provider Interaction
Care pathway feasibility
Use of time
Testing / Procedures
Evaluation of equipment and supplies
Communication of orders and results
Documentation
Medication management processes
Disposition - Referral, Transfer, Discharge
Process / procedure
Tracking and documentation
Patient education
Education for the Patient
Tools
Documentation
Policies and processes
Patient Follow-Up
Method
Tracking of test results
Communication and documentation
Internal Processes
Staff scheduling
Training / staff education
Performance evaluations
Call schedules
Communication within the Organization
Culture of the Organization
Get Started with Your Process Improvement Today
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