Operations & Efficiencies
Operations & Efficiences
Operations & Efficiencies: Making Your Processes Better
Healthcare consumers are certainly more aware of their options and the level of customer service they receive today than they were years ago. Patients and families are no longer willing to sit for hours waiting to be seen by the doctor. They expect a level of service similar to their luxury car dealership where processes are efficient and their time is respected. QCC Healthcare Consultants can assist your organization with bringing that level of customer-focused service to you, your staff, and your customers. We will evaluate the following areas for efficiency, consistency, and operational procedures:
Front Office / Check-in
- Online systems
- Collection of patient information
- Privacy
- Appointment scheduling
Rooming Patients
- Triage process
- Collection of patient clinical information
- Standing orders.
Provider Interaction
- Care pathway feasibility
- Use of time
Testing / Procedures
- Evaluation of equipment and supplies
- Communication of orders and results
- Documentation
- Medication management processes
Disposition - Referral, Transfer, Discharge
- Process / procedure
- Tracking and documentation
- Patient education
Education for the Patient
- Tools
- Documentation
- Policies and processes
Patient Follow-Up
- Method
- Tracking of test results
- Communication and documentation
Internal Processes
- Staff scheduling
- Training / staff education
- Performance evaluations
- Call schedules